Cancellation Policy:
We understand that schedules change and life happens. We ask that if you find yourself in need of cancelling or changing your appointment you give us at least a 24-hour notice to allow us to accommodate other guests.
If you cancel within 24 hours a fee in the amount of 50% of your cancelled service will be charged. If you no show your appointment, a credit card is required for you to rebook your appointment if you do not have one on file and a fee in the amount of 100% of your previous service will be charged in the event you breach our policies. Our booking system automatically saves your card on file and will used to pay the above fees in the event you breach our policies. We do however, try to show grace and understand life happens.
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Appointments:
Please arrive 10 minutes early to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
If you are running late, we will do everything possible to accommodate you. If you are more than 15 minutes late, we reserve the right to modify the scheduled services and reschedule the services or appointment as needed.
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We regret that we cannot be responsible for loss or damage to personal articles.
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Please keep all valuable items with you during your service.
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Salons can potentially be a dangerous place for children (i.e. sharp shears, hot tools, chemicals, etc), therefore we ask that no children accompany you to your appointment unless they are receiving a service as well.
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Please advise our staff of any allergies or sensitivities you may have.
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Our employees work as a team. If for any reason you are uncomfortable with the service provider you have reserved, another team member can be made available to you.
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No pets are allowed in the salon.
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Service Fee & Method Of Payment:
We do charge a small 3% service fee on all card transactions. If you wish to bypass this fee, you may pay in cash or check. This helps offset the rising industry costs and helps keep our salon affordable while still providing you an exceptional service. We accept Visa, MasterCard, Discover, AmEx, & AfterPay as well as cash or debit cards and personal checks. We do not accept third party checks. There will be a $35.00 returned check fee in addition to the returned amount for any returned checks on our account.
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Return & Redo Policy;
We make every attempt to ensure you are satisfied with your experience at Southwest Hair & Day Spa. In the event you are not completely satisfied, please let us know at the time of your service or within 72 hours after your service as been performed.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge. The service must be a mistake from the service provider, not something you may have changed your mind about after the service has been performed. In case of a disagreement, a redo must be validated by management. Our goal is to always make things right for you.
We are happy to return any retail products you purchased within 14 days of original purchase. No cash value is given and in-salon credit will be issued.
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Pricing:
All prices are subject to change at management discretion
Gratuities:
Tipping is left to the discretion of our clients. Tips can be added to credit card charges. Gift certificates do not include gratuities.
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*If you do not see what you are looking for or have any questions, please feel free to reach out to us and we will be sure to accommodate you to the best of our abilities.
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